wsmlVariant _"http://www.wsmo.org/wsml/wsml-syntax/wsml-flight" namespace { _"http://www.ip-super.org/ontologies/TP/TP_BusinessDomain#" , wsmostudio _"http://www.wsmostudio.org#", sid _"http://www.ip-super.org/ontologies/yatosp/sid.wsml#" } ontology TP nonFunctionalProperties _"http://purl.org/dc/elements/1.1#title" hasValue "Polish Telcom Ontology" _"http://purl.org/dc/elements/1.1#language" hasValue "English" _"http://purl.org/dc/elements/1.1#subject" hasValue "Some telecom terms as used in Tp" wsmostudio#version hasValue "0.6.0" _"http://purl.org/dc/elements/1.1#description" hasValue "Polish Telco Ontology" _"http://www.wsmo.org/wsml/wsml-syntax#version" hasValue "0.1" _"http://purl.org/dc/elements/1.1#creator" hasValue "Dumitru Roman" endNonFunctionalProperties importsOntology _"http://www.ip-super.org/ontologies/yatosp/sid.wsml#SIDOntology" concept Customer subConceptOf PartyRole nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for someone who uses goods or services of an individual or organisation." endNonFunctionalProperties hasName impliesType (0 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the customer" endNonFunctionalProperties hasTelephoneNumber ofType (1 1) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a telephone number which customer pointed for contacts with him" endNonFunctionalProperties hasAccount ofType (1 *) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "arrangement of subscribed services, payments, profile, etc. to a customer; it is also used for billing purposes; each customer account must have unique identification number" endNonFunctionalProperties concept BusinessCustomer subConceptOf EnterpriseCustomer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer from a home-based sector" endNonFunctionalProperties concept IndividualCustomer subConceptOf MassMarketCustomer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer from a home-based sector" endNonFunctionalProperties concept SOHO_Customer subConceptOf MassMarketCustomer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer from a small business sector (Small Office Home Office)." endNonFunctionalProperties concept ServiceProvider subConceptOf PartyRole nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for someone whose business is to supply a particular service or commodity." endNonFunctionalProperties hasName impliesType (0 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the ServiceProvider" endNonFunctionalProperties concept TelcoCustomer subConceptOf { Customer, sid#Customer } nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer who uses telecom services." endNonFunctionalProperties hasIdentificationData impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "data requested from a customer by a telecom ServiceProvider which allows to identify a customer" endNonFunctionalProperties hasContactTerm ofType (1 1) _dateTime nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "date and time when contact with customer occurs" endNonFunctionalProperties hasContactChannel impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a kind of contacts with a customer (it can be by fixed phone, cellular phone, email, etc.)" endNonFunctionalProperties hasDebt impliesType _decimal nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "payments still left to pay by a customer and registered by the telecom company as overdue payments" endNonFunctionalProperties hasMarketingData impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the marketing data of the telecom customer" endNonFunctionalProperties customerOf impliesType (1 *) TelcoServiceProvider nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "customer of a (set of) telecom provider(s)" endNonFunctionalProperties hasName impliesType (0 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the customer" endNonFunctionalProperties hasAccount ofType (1 *) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "arrangement of subscribed services, payments, profile, etc. to a customer; it is also used for billing purposes; each customer account must have unique identification number" endNonFunctionalProperties hasTelephoneNumber ofType (1 1) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a telephone number which customer pointed for contacts with him" endNonFunctionalProperties hasServicesActivated impliesType TelcoService hasVerification impliesType Verification concept TelcoSubscriber subConceptOf TelcoCustomer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer who subscribed to a certain telecom service." endNonFunctionalProperties subscribedTo impliesType { Product, Service} nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the services or products the customer is subscribed to." endNonFunctionalProperties concept TelcoServiceProvider subConceptOf ServiceProvider nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A provider of telecom services and commodities." endNonFunctionalProperties providesServicesOrProducts impliesType { Product, Service} nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the services or products provided by the provider." endNonFunctionalProperties hasDivisions impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "telecom service and sales divisions" endNonFunctionalProperties hasConsultants impliesType Employee nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "employees responsible for contacts with customers" endNonFunctionalProperties hasBackOfficeAgents impliesType Employee nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "employees of telecom back offices" endNonFunctionalProperties hasRegistry impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a place where contracts are registered." endNonFunctionalProperties hasName impliesType (0 1) _string concept Employee subConceptOf PartyRole nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a person who works in return for financial or other compensation." endNonFunctionalProperties hasName impliesType (1 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the employee." endNonFunctionalProperties hasEmployer impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the employer" endNonFunctionalProperties hasID impliesType (1 1) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the id of the employee" endNonFunctionalProperties concept TelcoEmployee subConceptOf Employee nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An employee of a telecom company." endNonFunctionalProperties concept TP_Customer subConceptOf TelcoCustomer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer who uses some TP services and may intend to order additional TP service (products offered by TP)." endNonFunctionalProperties hasPIN impliesType (1 1) _decimal nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "an id provided by TP for the customer" endNonFunctionalProperties hasCustomerID impliesType _integer concept ContactCentre subConceptOf sid#ContactMedium nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A specialised computer centre for managing customers’ calls with requests or claims." endNonFunctionalProperties hasName impliesType (1 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "he name of the contact centre." endNonFunctionalProperties hasAddress impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "he address of the contact centre." endNonFunctionalProperties hasAgents impliesType TelcoEmployee nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "employee(s) of a call centre who is/are responsible for contacts with a client and handling his calls" endNonFunctionalProperties hasConsultants impliesType TelcoEmployee nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "employee(s) of a call centre" endNonFunctionalProperties concept TP_ContactCentre subConceptOf ContactCentre nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A TP contact centre." endNonFunctionalProperties concept Service nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for value provisioning in some domain." endNonFunctionalProperties hasName impliesType (1 1) _string hasID impliesType _decimal nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the service." endNonFunctionalProperties concept Product nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for something produced by human or mechanical effort or by a natural process that can be offered to a market to satisfy a want or need." endNonFunctionalProperties hasName impliesType (1 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the product." endNonFunctionalProperties concept TelcoService subConceptOf { Service, sid#Service} nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A service in the telcom domain." endNonFunctionalProperties hasOptions impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "possible options which may be chosen by a customer." endNonFunctionalProperties isActive impliesType _boolean nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "whether the service is enabled or not for using for a customer" endNonFunctionalProperties hasLines impliesType Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a (set of) line(s) dedicated to the service" endNonFunctionalProperties concept Line subConceptOf sid#Pipe nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A telephony channel (fixed) with a dedicated number which identifies the line." endNonFunctionalProperties hasLineID impliesType _decimal nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a dedicated number which identifies the line" endNonFunctionalProperties concept CF_Service subConceptOf TelcoService nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A service offered by a ServiceProvider visible by a customer in Product Catalog. CF (Customer Facing) service is composed of resource facing services." endNonFunctionalProperties concept PSTN_Line subConceptOf Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An analogue fixed line (Public Switched Telephone Network)." endNonFunctionalProperties concept POTS_Line subConceptOf Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An analogue fixed line (Plain Old Telephone Service; or earlier Post Office Telephone Service)." endNonFunctionalProperties concept ADSL_Line subConceptOf Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A digital fixed line (Asymmetric Digital Subscriber Line)." endNonFunctionalProperties concept TelcoServicePlatform subConceptOf ServicePlatform nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A platform which maintains the technical infrastructure of a certain kind of tecom service; it is a set of software and equipment allowing to manage the service: activate, deactivate and change its parameters" endNonFunctionalProperties hasName impliesType (1 1) _string concept VoIP_ServicePlatform subConceptOf TelcoServicePlatform nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A telecom service platform providing VoIP service." endNonFunctionalProperties concept IP_Telephony subConceptOf TelcoService nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A telco service (voice communication service) delivered over the Internet and IP-based networks as an alternative to the public switched telephone network" endNonFunctionalProperties concept CustomerCase subConceptOf ServiceOrderRequest description impliesType _string caseID impliesType _integer caseType impliesType _string customer impliesType TP_Customer serviceRequested impliesType (0 3) TelcoService concept ServiceOrderRequest subConceptOf sid#ServiceOrder nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A customer wish for a telcom service submitted to a contact centre." endNonFunctionalProperties hasStaus impliesType (1 *) _string isPlaced impliesType (1 *) _string isRecepted impliesType (1 *) _string isEnabled impliesType (1 *) _string isCaptured impliesType (1 *) _string isHandled impliesType (1 *) _string isConfirmed impliesType _boolean isCancelled impliesType _boolean hasStatus impliesType Status concept ServiceActivationRequest subConceptOf sid#ResourceOrder nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A status sent by a computer system (CRM) to the service platform system when all conditions for delivering a service to a customer are fulfilled" endNonFunctionalProperties concept SoftwareSystem subConceptOf sid#Software nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a software product." endNonFunctionalProperties hasName impliesType (1 1) _string concept CRM_System subConceptOf SoftwareSystem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A software system for managing customer requests and claims (Customer Relationship Management)." endNonFunctionalProperties hasBackOffice impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "he back office of the CRM system" endNonFunctionalProperties hasFrontOffice impliesType _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the care system or CRM system" endNonFunctionalProperties concept TP_CRM_System subConceptOf CRM_System nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "The TP CRM system." endNonFunctionalProperties concept OrderManagementSystem subConceptOf SoftwareSystem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A software system for managing orders that are to be delivered, i.e. that came through verifications with positive results. OMS is responsible for technical realisation of service orders for Internet products." endNonFunctionalProperties concept BillingSystem subConceptOf SoftwareSystem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A software system responsible for managing the customers’ payments; it has connections with CRM and service platforms to exchange data needed for calculating payments." endNonFunctionalProperties concept OrderInOM subConceptOf ServiceOrderRequest nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A service request registered in an Order Management System after positive technical and formal verification." endNonFunctionalProperties concept Task subConceptOf sid#Activity nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for any piece of work that is undertaken or attempted." endNonFunctionalProperties hasName impliesType (1 1) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the name of the task." endNonFunctionalProperties hasID impliesType (1 1) _decimal nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the ID of the task." endNonFunctionalProperties concept TaskList nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a set of tasks." endNonFunctionalProperties hasTasks impliesType Task nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the tasks in the list" endNonFunctionalProperties concept CRM_Task subConceptOf Task nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A task in the CRM system to perform." endNonFunctionalProperties concept CRM_TaskList subConceptOf TaskList nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A task list in the CRM system to perform." endNonFunctionalProperties concept Contract subConceptOf sid#Agreement nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for an agreement between two or more parties, especially one that is written and enforceable by law." endNonFunctionalProperties hasID impliesType _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the ID of the contract." endNonFunctionalProperties hasParties impliesType (2 *) Party nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the parties that commit to the agreement." endNonFunctionalProperties hasAgreement impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a formal part of a contract containing rights and duties for telecom company and a customer that are agreed between them as parties of an agreement" endNonFunctionalProperties hasTechnicalAnnex impliesType Document nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "a part of a contract which contains technical information about a service" endNonFunctionalProperties isSigned ofType _boolean isApproved ofType _boolean concept Document nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a writing that contains information." endNonFunctionalProperties hasName impliesType (1 1) _string hasContent impliesType (1 *) _string nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the content of the document" endNonFunctionalProperties concept DocumentsRegistry nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A registry for documents." endNonFunctionalProperties hasName impliesType (1 1) _string hasDocuments impliesType Document nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the documents contained in the registry" endNonFunctionalProperties concept ContractDocument subConceptOf Document nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A document needed for preparing and offering a contract" endNonFunctionalProperties concept TP_Contract subConceptOf Contract nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A contract between a customer and TP which gives a customer rights to use a service and responsibilities to pay; from the other side it obliges TP to deliver and maintain a service and rights for a payment; it is a set of rights and duties for a customer and TP." endNonFunctionalProperties concept TelephoneCall subConceptOf sid#Connection nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a telephone connection." endNonFunctionalProperties hasCall_ID impliesType (1 1) _integer concept IP_Call subConceptOf TelephoneCall nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A call made over an IP telephony (VoIP) network; it includes voice call, voice over messaging and videoconference." endNonFunctionalProperties concept VoiceIP_Call subConceptOf IP_Call nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A voice call made over an IP telephony (VoIP) network." endNonFunctionalProperties concept Verification subConceptOf sid#BusinessInteraction nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for the act of verifying or the state of being verified." endNonFunctionalProperties hasVerificationID impliesType (1 1) _decimal concept ClientVerification subConceptOf Verification nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "Checking possibilities of fulfilling a customer need to have a service." endNonFunctionalProperties hasClientVerificationResult impliesType _boolean causedBy impliesType Problem concept Identification subConceptOf sid#BusinessInteraction concept ClientIdentification subConceptOf Identification nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "Checking if the customer can be identified based on PIN and other data provided." endNonFunctionalProperties hasPositiveIdentificationResult impliesType _boolean causedBy impliesType IdentificationProblem concept TechnicalVerification subConceptOf ClientVerification nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "Checking if there are technical possibilities to install a service in location pointed by a customer." endNonFunctionalProperties hasPositiveTechnicalResult impliesType _boolean nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "whether or not the result of technical verification is positive (i.e. if there are technical possibilities to install a service)" endNonFunctionalProperties causedBy impliesType TechnicalProblem concept FormalVerification subConceptOf ClientVerification nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "Checking if there are formal possibilities to install a service for a certain customer." endNonFunctionalProperties hasPositiveFormalResult impliesType _boolean nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "hether or not the result of formal verification is positive (i.e. if there are formal possibilities to install a service i.e. a customer has no debts)." endNonFunctionalProperties concept Problem subConceptOf sid#Customer_Problem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a question to be considered, solved, or answered." endNonFunctionalProperties hasID impliesType (1 1) _integer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "an id associated with this problem." endNonFunctionalProperties isCustomerInformed impliesType _boolean customerToBeInformed impliesType Customer concept TechnicalProblem subConceptOf Problem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A lack of technical possibilities for installing a service requested by a client" endNonFunctionalProperties concept IdentificationProblem subConceptOf Problem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "There has been a customer identification problem" endNonFunctionalProperties concept Interaction subConceptOf sid#BusinessInteraction nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for the act or process of interacting." endNonFunctionalProperties hasID impliesType (1 1) _integer hasParties impliesType (2 2) Party nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "the parties involved in the interaction" endNonFunctionalProperties hasInitiatingParty impliesType (1 1) Party concept TelcoBusinessInteraction subConceptOf Interaction nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A communication from the telecom provider side with a customer in business matter i.e. regarding a service offer and delivery" endNonFunctionalProperties concept ServicePlatform subConceptOf SoftwareSystem nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A platform which maintains the technical infrastructure of a certain kind of service; it is a set of software and equipment allowing to manage the service: activate, deactivate and change its parameters" endNonFunctionalProperties concept NeostradaTP subConceptOf TelcoService nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A service of Internet access offered by TP" endNonFunctionalProperties hasSpeed impliesType _integer concept VoipService subConceptOf TelcoService nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A VoIP service" endNonFunctionalProperties isHardwarePrepared ofType _boolean concept NeostradaADSL_Line subConceptOf ADSL_Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A digital fixed telephone line (ADSL line) dedicated for Neostrada service." endNonFunctionalProperties concept SendDocumentsForArchivisation subConceptOf CRM_Task hasContract impliesType VoipService concept CheckOrderStatus subConceptOf CRM_Task concept PlaceServiceOrder subConceptOf CRM_Task concept PlaceVoIP_TelephonyServiceOrder subConceptOf PlaceServiceOrder concept HandleCustomerRequest subConceptOf CRM_Task concept HandleCustomerOrder subConceptOf CRM_Task concept HandlieCustomerClaim subConceptOf CRM_Task concept EnablingOordersCreating subConceptOf CRM_Task concept PartyRole nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a kind of participant of a process, such as Customer, Service Provider etc." endNonFunctionalProperties concept EnterpriseCustomer subConceptOf Customer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A segment of key clients (enterprises)." endNonFunctionalProperties concept MassMarketCustomer subConceptOf Customer nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A telecom customer from mass market (a broad, non-targeted demographic market)." endNonFunctionalProperties concept NeostradaTP_Line subConceptOf ADSL_Line nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "A fixed telephone line dedicated for Neostrada service." endNonFunctionalProperties concept Party nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a.participant of a process, It can play different roles such as Employee, Customer etc." endNonFunctionalProperties concept ProductOffering nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An abstract notion for a service or commodity offered to a customer." endNonFunctionalProperties concept TelcoProductOffering subConceptOf { ProductOffering, sid#ProductOffering} nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "An offer of a service or a group of offers of services associated with a tariff." endNonFunctionalProperties concept Status concept OrderStatus subConceptOf Status concept OrderStatusConfirmedByCourier subConceptOf OrderStatus concept OrderStatusContractPrintedOut subConceptOf OrderStatus concept OrderStatusCreatedOrder subConceptOf OrderStatus concept OrderStatusContractSentToCustomer subConceptOf OrderStatus concept OrderStatusContractSentToCourier subConceptOf OrderStatus concept OrderStatusConfirmedOrder subConceptOf OrderStatus concept OrderStatusContractArchived subConceptOf OrderStatus concept OrderStatusBillingActive subConceptOf OrderStatus concept LiveBox subConceptOf TelcoService isHardwarePrepared impliesType _boolean concept CustomerCaseVoIP subConceptOf CustomerCase serviceLiveBox impliesType LiveBox serviceVoIP impliesType VoipService instance TP memberOf TelcoServiceProvider nonFunctionalProperties _"http://purl.org/dc/elements/1.1#description" hasValue "Polish Telco." endNonFunctionalProperties hasName hasValue "Polish Telco"